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Chronicles of a Crazy Canuck
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Ok. Does Gutter Helmet just not get it?

Started by Stephen Pierzchala · 11 months ago

Ok, finally got some action from the people at the Customer Service Centre for Gutter Helmet towards helping us fix the final drip between the house and the gutter. This drip is, of course, right over the back door and targets anyone leaving the house when its raining.
The Customer Service C ... Continue reading »

3 comments

  • Andrea Grant

    1 year ago

    Gutterhelmet of Evansville---

    What a rip off!!! After speaking with contractor and home owner policy(American Family) adjustor, I come to find out in their opinion--that they have never seen gutter helmets installed OVER the shingles on the roof. Both agreed that the helmets should ahve been installed tucked under the shingles to allow for proper flow of water. Instead We had the "drip" problem and damage to our room and home. I called the gutter helmet of Evansville, in agent and received "double-talk". We are not the original homeowners and were given a supplement to the warranty and conditions which included in our time frame of purchase that "nothing" was covered. Seems ironic that the time frame prior to and the time frame after our installation, work is coverd. During our time period, no one is liable, not the American Metal Products company a MASCO Company nor the dealer who installed the gutter helmets is liable. The original homeowner supplied us with every piece of paper of home improvements, additionals made to the premises during their ownership which included warranties, original receipts for the work performed --everthing we may have needed, including the original purchase agreement and the manufacturer's limited warranty for the helmet gutters. but no where was this"addendum" that was supplied to us when we went to the dealer yesterday. It seems to us that this piece of paper was fortuitous for Our time frame of installation. I would never recommend gutter helmet to anyone. It is a sad day when no one wants to take responsiblity for workmanship. We are at a loss, more than just mindboggling. Attitude is that "they are not responsibled" If they aren't, then who is?
    reply
  • Richard

    1 year ago

    It's sad to see people who like to blame others for their own home problems. In the letters detailed contractors installed a product purchased and responded when requested. That sounds like good customer service.
    reply
  • Tony Salazar

    10 months ago

    As a gutterhelmet salesman and customer, I find it sad that anyone is having problems with such an outstanding product. When installed properly by qualified people it is nearly flawless. It is sad that so many people do not treat others theway they want to be treated (customer service). I have found that this is more important than any product. Thank you
    reply

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